Complaint policy

Complaints policy

How to make a complaint:

At Nuno Leitao we want to hear people’s views on our services. It helps to learn, improve and provide the services that you want. Please tell us if you are unhappy with our service in any way.

We will endeavour to resolve your complaint to your satisfaction.

Please do this as soon as possible after the event. Please put your complaint in writing and send or email it to the CEO of the company: A. Nuno Leitao,

In order to help us resolve your issue, please explain what it is you are complaining about and give as much detail as you can, including any details you find relevant.

Please include copies of any documents which may support your complaint.

Please include the name(s) and contact details of anyone else who could provide useful information in the complaint investigation.

Please give your name and contact details.

Please date your complaint

The CEO will write to you and confirm that he has received your complaint.

The CEO is responsible for handling your complaint and making sure there is a full investigation.

The CEO will tell you whether your complaint has been upheld or not. The letter will also let you know where you can appeal if you are not satisfied.

You can withdraw your complaint at any time. Please write to the person handling your complaint.

If you are not happy with the outcome of your complaint you are entitled appeal. The letter about the result of your complaint will tell you who to send your appeal to.

Please write to the person handling your appeal. Give the reasons that you do not agree with the outcome of your complaint and ask for an appeal. Please try to do this within four weeks of getting the letter about the result of your complaint. Please include your contact details.

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